FAQ

Welcome to our website. By accessing, browsing, or purchasing from our store, you agree to be bound by the following Terms of Service.

1. PRODUCT INFORMATION

We strive to ensure that all product descriptions, pricing, and information on our website are accurate and up to date. However, errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors at any time without prior notice.

We reserve the right to cancel any order and issue a refund if incorrect pricing or product information is displayed.

2. ORDERING & PAYMENT

By placing an order, you agree that all information provided is accurate and complete.

Payment must be received in full before an order is processed. We accept major credit and debit cards.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to inventory limitations, pricing errors, or suspected fraudulent activity.

3. SHIPPING

We currently ship within the United States only. Shipping fees are calculated at checkout.

Certain products may be offered as preorder items. Preorder items require a production period of approximately 3–4 weeks before shipment. This production timeframe begins after your order is successfully placed.

Shipping timelines refer to production time and do not include carrier transit time.

Once your order has shipped, you will receive tracking information via email. Delivery times vary by carrier and are outside of our control.

By purchasing a preorder item, you acknowledge and agree to the stated production and shipping timeframe.

4. RETURNS & EXCHANGES

All sales are final. We do not offer refunds or exchanges unless an item arrives defective or damaged.

If you receive a defective or damaged product, you must contact us within 7 days of confirmed delivery. Proof of purchase and photo evidence of the issue are required.

We reserve the right to deny any claim that does not meet these requirements.

5. CHARGEBACKS & DISPUTES

By completing a purchase, you agree to contact us directly to resolve any issue before initiating a chargeback or dispute with your bank or payment provider.

Initiating a chargeback for a valid and delivered order, including preorder items within the stated production timeframe, may be considered fraudulent.

In the event of a dispute, we reserve the right to provide the payment processor with:

Order confirmation

Tracking and delivery confirmation

IP address and transaction data

Customer communication records

Acceptance of preorder production timeframe

We reserve the right to deny future purchases from customers who initiate unwarranted disputes and to pursue recovery of funds and associated fees resulting from fraudulent chargebacks.

6. INTELLECTUAL PROPERTY

All content on this website, including logos, graphics, images, designs, text, and branding, is our property and is protected by intellectual property laws.

Unauthorized reproduction or use is strictly prohibited.

7. PRIVACY

We are committed to protecting your personal information. Please refer to our Privacy Policy for details regarding how your information is collected and used.

CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes are effective immediately upon posting. Continued use of the website constitutes acceptance of the revised terms.